Return Policy

At [STAEFY], we want every purchase to leave you glowing with confidence. If something isn’t perfect, here’s how we’ll make it right:

Our Promise

✔️ Hassle-Free Returns: No complicated forms or hidden fees.
✔️ Fast Refunds: Processed within 3-5 business days after we receive your return.
✔️ Planet-Conscious: Unsellable items are responsibly recycled or donated.

What You Need to Know

1. Eligibility

• ✅ Accepted:

  • Unopened, unused products in original packaging (for hygiene reasons).

  • Damaged/defective items (report within 7 days of delivery).

• ❌ Not Accepted:

  • Opened or used cosmetics (due to health regulations).

  • Final sale items (marked “Non-Returnable” at checkout).

2. Timeframe

• You have 30 days from the delivery date to request a return.

3. How to Return
Step 1: Email us at info@STAEFY.com within 30 days with:

• Your order number

• Photos of the item(s) (for damaged/defective cases)
  Step 2: We’ll send a prepaid return label or instructions.
  Step 3: Ship items back. Once received, we’ll notify you and process your refund.

4. Refund Options

• Original payment method (credit/debit/PayPal).

FAQ

🔹 International Returns?
Yes! Contact us for shipping instructions. Note: Return shipping costs are customer’s responsibility.

🔹 Wrong item received?
We’ll cover expedited shipping for replacements! Email us immediately.

🔹 Need an exchange?
Process a return first, then place a new order. For urgent cases, email us!

Still Have Questions?
Visit our [Help Center] or chat live with our team → [Contact Us].

Thank you for trusting us with your beauty journey. We’re here to ensure every experience radiates joy!